Privacy Policy

đź“„ Privacy Policy

Last updated: 19 November 2025
Website: happygreenshop.co.uk
Company: Guerilla Garden Ltd. (trading as Happy Green Shop)

1. Who We Are

Happy Green Shop is operated by: Guerilla Garden Ltd.

Guerilla Garden Ltd. is registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Reference: ZB009841
Email: info@happygreenshop.com

 

2. What Personal Data We Collect

We may collect the following categories of data when you use our website:

2.1 Information you provide

  • Name

  • Email address

  • Delivery address

  • Billing details

  • Account login details

  • Enquiry or customer support messages

  • Product reviews

2.2 Information collected automatically

Through cookies and similar technologies:

  • IP address

  • Device type & browser

  • Pages visited

  • Time spent on page

  • Interactions with our website
    (See our Cookies Policy for full details.)

2.3 Order & transaction data

Collected when you make a purchase:

  • Products purchased

  • Transaction amount

  • Payment method (we do not store full card details)

2.4 Marketing & feedback services

  • Email marketing engagement (opens, clicks)

  • Trustpilot review invitations

  • Social/advertising interactions (e.g., Meta/Facebook Pixel)

Where we rely on your consent to send marketing emails (for example, when you sign up to our newsletter), you have the right to withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before you withdraw it.

You can withdraw consent by:

3. How We Use Your Personal Data (Purposes & Legal Bases)

Purpose Legal Basis
To process and deliver your orders Contract
To manage your account Contract
To respond to inquiries or provide support Legitimate Interests
To send order updates & transactional emails Contract
To send marketing emails you subscribe to Consent or Legitimate Interests (UK customers)
To send Trustpilot review invitations Legitimate Interests
To prevent fraud and maintain security Legitimate Interests / Legal Obligation
To improve our website, services & advertising Consent (analytics/marketing cookies)
To comply with tax, accounting or legal requirements Legal Obligation


5. Data Sharing & Third Parties

We share data only with trusted third parties necessary to operate our website and services. These include:

5.1 Website & ecommerce platform

  • Shopify (store hosting, checkout, customer accounts)

5.2 Analytics & advertising

  • Google Analytics

  • Meta/Facebook Pixel

5.3 Email marketing & automation

  • Klaviyo or Mailchimp

5.4 Customer reviews

  • Trustpilot (to send review invitations)

5.5 Payment processors

  • PayPal

  • Stripe

  • Shopify Payments

Payment processors receive only the information needed to complete the transaction.
We never store full credit or debit card details.

5.6 Service providers

We may use other Shopify apps to support:

  • Shipping & fulfilment

  • Inventory management

  • Customer experience tools

  • Security & fraud prevention

All third parties are required to protect your data and comply with GDPR.

 

6. International Transfers

Some of our service providers (e.g., Shopify, Klaviyo, Meta) may process data outside the UK or EU.

When this happens, we ensure appropriate safeguards are in place, such as:

  • UK-approved adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Additional security measures

7. How Long We Keep Your Data

We keep your data only for as long as necessary:

  • Order information: 6 years (legal/accounting requirements)

  • Customer accounts: until you request deletion

  • Marketing email data: until you unsubscribe

  • Cookie/analytics data: according to cookie type (see Cookies Policy)

8. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing (including marketing)

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

To exercise these rights, email: info@happygreenshop.com

 

9. Cookies & Tracking Technologies

We use cookies to:

  • Operate our store

  • Enable checkout

  • Measure website traffic

  • Improve performance

  • Provide personalized ads (with consent)

For detailed information, see our Cookies Policy.

 

10. Children's Privacy

Our website is not intended for children under 16.
We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be published on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we use your data:

Happy Green Shop (Guerilla Garden Ltd.)
Email: info@happygreenshop.com