Returns & Refunds

🔄 Returns & Refunds Policy

At Happy Green Shop, we stand behind the quality of our seeds. If you're not completely happy with your purchase, here's what you need to know:

1. ✅ Satisfaction Guarantee

We offer a 90-day return period from the date of delivery. If you receive a product that is faulty, damaged, or not as described, just let us know within 90 days.

2. 🛍️ Returns Eligibility

  • Opened seed packets: eligible for refund only if proven faulty or damaged.

  • Unopened seed packets: eligible for refund or exchange, provided they are returned in original condition.

3. 💸 Requesting a Return or Refund

To initiate a return, please contact our support team with:

  1. Order number

  2. Product(s) you're returning

  3. Reason for return
    Once approved, you will receive instructions on how to return the items.

4. 📦 Returned Item Conditions

To qualify for a refund or replacement, returned items must be:

  • In their original packaging

  • Undamaged (unless damage was reported)

  • Accompanied by proof of purchase (order number, confirmation email)

5. 🔁 Refund Options

  • Faulty or damaged items: Full refund, including original shipping costs.

  • Change of mind (unopened items): Refund of the product price only. Return shipping costs must be covered by the buyer.

  • Exchanges: Possible if the desired item is in stock — please specify your request when contacting support. Return shipping costs must be covered by the buyer.

6. 🕒 Refund Processing

Once we receive and inspect the returned product:

  • Faulty/damaged items: processed within 5 business days

  • Unopened, change-of-mind returns: processed within 7–10 business days
    Refunds will be issued using your original payment method, and you will receive notification when completed.

7. 🌍 International Returns

Customers outside the UK are responsible for return shipping costs on change‑of‑mind items.
If items arrive damaged or lost in transit, contact our support team for assistance.

8. ⏳ Late or Missing Refunds

  • First, check your payment account

  • Then, contact your payment provider (bank/credit card company)

  • Still no refund? Please contact us—we’re here to help troubleshoot.

👩💻 How to Contact Us

Need help or have a question about returns/refunds? Email us with your order number at info@happygreenshop.com or use our website contact form.